Terms & Conditions
PRICE, PAYMENT the price payable by the client for work carried out by Graduate Photo Gifts shall be in accordance with the price list in operation at the time the order is placed. We reserve the right to amend the price list at any time without prior notice. All prices listed are exclusive of TAX. The current TAX shall NOT be added to all charges including postal charges as directed by Customs and Excise. Our normal terms of payment are payment with order.
PLACING ORDERS WITH US the placement of an order with Graduate Photo Gifts and the acceptance of such an order therefore constitutes a contract subject to these terms of business. Orders must be signed by the client or anyone else within the client's organization who is authorized to do so. We may not accept oral instructions, but request that written confirmation be forwarded as soon as possible. Graduate Photo Gifts will not accept liability for any error resulting from oral instructions which have not been confirmed in writing by email or text.
Orders can not be cancelled once they have been personalized, therefore no refund is possible. Prior to production, cancellation can be made for any reason and a full refund will be made within 7 days, minus the cost of returning to you any / all personal artwork or other materials provided to us.
COPYRIGHT work accepted by Graduate Photo Gifts is on the specific understanding that under the 1988 Copyright and Patents Act and Title 17 US copyright Code, the client undertakes that he/she has obtained the copyright release or license for material submitted and will indemnify Graduate Photo Gifts against any breach of the law. An order accepted by Graduate Photo Gifts is on the understanding that the client assumes liability for any resulting violation of copyright in any action brought by a third party.
LIABILITY where computer disks or other data storage devices are supplied to Graduate Photo Gifts, it shall be the client's responsibility to retain a master copy. We will not accept any liability for any costs of recovery, reinstatement or-origination arising from material in Graduate Photo Gifts' possession being corrupted or lost in any way whatsoever. Should an order be rejected by the client for whatever reason, we must be notified within 7 days.
The client shall ensure that all artwork, sketches, specifications and copy instructions supplied by the client or the client's agent shall be legible, accurate and unambiguous. The client shall indemnify Graduate Photo Gifts against any resulting loss or claim in respect of any ineligibility, inaccuracy or ambiguity. Should completion of an order be delayed for any reason whatsoever we shall not be liable to the client or any third party for losses from the delay.
This does not affect your statutory rights as a consumer. All sizes quoted are approximate. Should dimensions be critical it is the clients responsibility to inform us in writing at the time the order is placed. The client accepts that color rendition is subjective. Work which is returned on the grounds of individual color taste will be charged again at the listed price if found to be within Graduate Photo Gifts acceptability limits. Should the client require accurate color matching, a color sample must be supplied upon placement of order. We will endeavor to color-match to a given sample. The client will accept that a 100% color match is not always possible given the variations in equipment and materials used.
INDEMNITY the client shall indemnify Graduate Photo Gifts against all reasonable third party actions, costs damages, losses and other claims of whatever nature arising out of the execution of the order in accordance with the clients instructions.
DELIVERY: orders are processed immediately, and production starts within 24 hours. Your requested completed items are dispatched next day, subject to current stock levels, and payment having been received. Delivery will usually be by USPS (US mainland) or as instructed in writing by the client.
COMPLAINTS: we endeavor to respond to your complaints within 2 working days.
PRIVACY STATEMENT: Graduate Photo Gifts is committed to protecting your privacy, and only uses the information that we collect about you lawfully in accordance with the Data Protection Act of 1998.
We collect information about you for two reasons: first, to process your order and second, to provide you with our best possible service. We do not send any mail that is not in direct connection with any current orders or accounts. We refuse to sell or pass your details to all / any marketing companies. The type of information we collect about you include; i) your name ii) address iii) e-mail iv) payments details v) phone / fax numbers We never collect sensitive information about you without your explicit consent.
SECURITY: the information we have will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Details / information on-line are collected by our online shopping process,The process includes the use of a SSL secure encryption server. Credit / Debit card details are forwarded to and processed by: PayPal online.